Orders are accepted under the following terms & conditions. These terms and conditions will be governed and construed in accordance with the laws of England and Wales. They for the basis of a contract between the person or company (the Customer or You) purchasing the goods from Molesworth & Bird.
We are not VAT registered.
If we are delivering the items they will be despatched by our nominated courier company. Please be aware that courier companies are not 100% reliable. The Company accepts responsibility for ensuring your order is received by the courier company, and that their paperwork is completed accurately. However, we do not accept responsibility for errors made by courier companies. We do not offer a 'deliver inside' or installation service. In the event that a booking has been made with the buyer but the delivery company arrives to find that there is no-one to accept delivery the buyer will be responsible for any re-delivery charges and the goods will not be released from the carrier's depot until such fees have been paid to the seller. Please note that any delivery which involves a major water crossing will incur additional charges as will deliveries to some of the more remote areas of the British Isles. We always pass these charges on to the buyer. If you are unsure about how much delivery will be, please contact us before making your purchase as we will insist on payment of these additional charges before shipping the goods.
For non-trade sales the Company will require cleared funds prior to despatch of goods. We accept payment through our online payment system. All major credit cards are accepted. We cannot accept liability for any monies sent but not received. Trade sales are subject to Proforma payment. We reserve the right to charge interest under The Late Payment of Commercial Debts (Interest) Act 1998 on overdue accounts.
We will ensure that all orders are packaged in a way suitable to the product and the method of despatch. If there are any vehicular restrictions that will prevent delivery being made it is your responsibility to inform us so that alternative arrangements can be made. In order for us to process any insurance claim the item must be checked on delivery. Any delivery that is signed for either without checking or as 'unchecked' will invalidate the returns procedure and insurance.
You may return any item to us for any reason for refund or exchange, at our discretion, within 7 days of receipt. The item must be returned in its original packaging and condition and be fit for re-sale. All postage costs are the responsibility of the customer. The Company reserves the right to charge a realistic fee for repackaging if the product is returned due to the Customer changing their mind. Everything that we send out is checked prior to despatch. We recommend that on receipt you check the item before signing for them as once the goods are signed for we will not accept any claims for damages. If you sign for the goods as 'unchecked' we will not accept any claims for damages that are discovered at a later time. If an item proves to be faulty we will need to be notified within 7 days and we will need a full explanation and where appropriate, photographic evidence. We will either replace the damaged/faulty component or replace the item in its entirety at our discretion. If the customer decides to cancel the order then they will fall liable for the cost of the delivery to them and also for the return. We suggest you obtain proof of posting when returning an item to us and use a signed for method, as we cannot accept responsibility for items not received. Goods ordered in error will need to be returned at the Customer's expense.
We accept no liability for any damages to property or life as a result of incorrect use and or fitting of the products. We suggest that you do not book tradesmen or arrange schedules of work around the item until you have it in your possession. We accept no liability for delays that may be caused due to an item being out of stock or a delivery being delayed due to issues related to the carriage.